Frequently asked questions

FAQ

How This Works

📌 Select Your Model Style:

Single Half-Body
– 2.4" (6 cm)

A bust-style figure featuring the face and upper torso.

Standing Full-Body
– 4.7" (12 cm)

A complete head-to-toe figure of one person.

Pet-Figure
– 2.8" (7 cm)

A miniature model of your furry friend.

Standing Duo-Figure
– 4.7" (12 cm)

A full-body model featuring two people standing together.

Photo Guidelines

✅ Clear Front-Facing Photo (Required)


Make sure the photo includes the person’s face and upper torso.


Submit a full-length photo showing the person from head to toe.



📷 Extra Reference Images (Optional)

Upload one main photo per model ordered. If you’d like to share more reference images, feel free to email them to us directly.

⚠️ Photo Quality Matters

We can’t create your model from low-resolution or unclear images. If we run into issues, we’ll reach out to request new photos.

👓 Glasses

No worries—if you wear glasses, we’ll include them in the model.

🚫 No Large Accessories

Please avoid big items like backpacks or large handbags in full-body images. The final model will focus on the person only.

💡 Helpful Tip: Keep an eye on your inbox after ordering. We might need to follow up about your photos!

Can you create a figurine of two people together?

  • If two people are close together in one photo, you can select Standing Duo-Figure (4.7"/12cm).
  • We will create the model as a single, cohesive figurine

Can you create seated poses?

Yes, we offer seated full-body models!

📏 Size:

All seated models—whether a single person or a couple—are made at a height of 3.1" (8 cm) due to material requirements.

🛒 How to Order:


single seated poses, please select Standing Full-Body (4.7" / 12 cm) when ordering.


couple seated poses, please select Standing Duo-Figure (4.7" / 12 cm).

Note: Although you’ll select the standing option, your model will be produced in a seated pose at 3.1" (8 cm) height.

Does the model include accessories from the photo?

👓 Glasses:
fine! We will include them in the final model.

🎒 No Large Accessories:
Full-Body models, please avoid including large accessories like backpacks or bags. The model will focus on the person’s body only.

Shipping, Returns, Warranty

📦 Worldwide FREE shipping.

⌛️ Standard processing time: 3 - 4 business day (handcrafted customization)

🚚 Standard shipping time: 6-12 business days

🔁 Returns & Refunds
We offer a free refund within 48 hours of placing your order if you change your mind. If there are any issues with your order, please reach out to us at memoria3d6@gmail.com and we’ll be happy to assist!